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When an AI Receptionist has served its purpose — a campaign that has finished, a duplicate you built while experimenting — you can remove it. It stops answering, disappears from your AI Receptionists list, and any business number it was answering on comes back to you to give to another Receptionist. Removing is for good. Nothing in Moneypenny AI brings a removed Receptionist back, so it’s worth being sure before you start.

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Remove it, or pause it?

Pausing is the reversible choice: a paused Receptionist stops answering calls and chats, keeps everything it has — its settings, its draft, its version history, its business number — and starts answering again the moment you resume it. If there’s any chance you’ll want this Receptionist again, pause it instead. Remove it when you’re certain it has no further use, or when you want its business number free for a different Receptionist and don’t want the old one cluttering your list.
Removing can’t be undone. Once a Receptionist is removed you can’t resume it, edit it, publish it, or restore an earlier version from Versions — and there’s nothing support can restore for you either.

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Remove an AI Receptionist

1

Open the AI Receptionists list

Go to AI Receptionists in the sidebar and find the row for the Receptionist you want to remove.
2

Choose Remove

Open the ⋮ menu at the end of that row, to the right of the pause control, and choose Remove.
3

Read the confirmation and go ahead

A Remove this Receptionist? confirmation names the Receptionist and sums up what removing does: it disappears and stops taking calls, chats and texts; this can’t be undone; its business number stays yours and returns to your spare numbers; the people and teams in its Transfers section are removed with it, and so is any activity report scheduled for this Receptionist alone; and its past conversations stay in Calls and messages under its name. Choose Remove Receptionist to go ahead, or Cancel to leave everything as it is.
That’s the whole thing. The Receptionist disappears from the list straight away and a message confirms it has been removed — there’s no waiting state, and nothing to come back and check later.

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What happens to everything else

  • A call that’s already connected isn’t cut off. A caller talking to the Receptionist at the moment you remove it carries on to the natural end of the call, and its summary and transcript are saved exactly as usual.
  • New calls stop reaching the Receptionist immediately. Its business number is unassigned as soon as you confirm, so a caller dialling it after that doesn’t reach a Receptionist. If people still call that number, put it on another Receptionist.
  • Its business numbers stay yours. Each one appears on the Business numbers page as Not assigned to an AI Receptionist yet, and is offered under Use one of your numbers the next time you add a number to a Receptionist — nothing new is ordered, so nothing new is charged. Nothing is handed back to the phone company; that only happens when you deliberately give a number up.
  • Its past conversations stay. Every call and chat it handled is still in Calls and messages, still under the Receptionist’s name, with a small marker beside the name so you know why you can no longer open it.
  • Its Transfers list goes with it. The people and teams you added in that Receptionist’s Transfers section are removed — they are your colleagues’ personal numbers, kept for that Receptionist alone. If another Receptionist needs the same people, Export the list from the People tab first and import it there.
  • Its own activity reports go with it. Any scheduled report set to this Receptionist alone is deleted, whether it was switched on or off, along with its run history. Reports set to All Receptionists, and reports for your other Receptionists, carry on as before. If a report’s recipients should keep getting figures, open it on the Tasks page first and change Which Receptionist to All Receptionists or to the Receptionist taking over.
  • Your Knowledge library is untouched. Documents, websites and facts belong to the workspace, not to one Receptionist, so removing a Receptionist takes nothing out of the library.
  • A colleague with the Receptionist open will be told. It leaves everyone’s AI Receptionists list at once, and if someone still had the editor open, their next save or publish is refused with “This AI Receptionist has been removed, so it can no longer be changed.” Any unpublished draft goes with the Receptionist, so it’s worth telling the team before you remove one they’re working on.

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Who can remove an AI Receptionist

Only a workspace Admin can. For anyone with the User role the ⋮ menu and its Remove aren’t there at all, so removing is never one stray click away for the rest of your team. See Members and roles for what each role can do.