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Open your agent from the Agents list and go to the Test tab. There are two ways to talk to your agent — a Chat conversation and a live Voice call in the browser — and the toggle at the top of the card switches between them.
Chat tries your unpublished changes. Voice calls always use the published version — publish to hear your changes.

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Chat with your agent

The conversation opens with your agent’s greeting, and the chip above it tells you which version you’re talking to: Your draft while you have unpublished changes, Published otherwise. Type a message and press Enter, exactly as a web-chat visitor would. While you’re testing:
  • The refresh button starts a new conversation from the greeting, so you can try a different opening.
  • The red disconnect button ends the session — useful when you want a clean record of one complete conversation.
When a conversation ends — because you disconnected, or because your agent wrapped it up itself — it’s saved, and a view the session details link takes you to the full transcript and any captured details. Your test conversations sit alongside real ones on the Sessions page.

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Call your agent

Switch the toggle to Voice call and click Start voice call. Your browser may ask to use your microphone the first time. Then just talk — you hear your agent exactly as callers will, voice, greeting and all, and the call stays connected even if you move around the app. Click Disconnect to hang up. Everything from the call — the transcript, captured details and summary — is saved with the session, and a View the session details button takes you straight there.

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Test while you build

You don’t have to come to the Test tab to test. The Build tab’s side panel offers the same chat and voice call testing right next to the build conversation, so you can try each change the moment you make it. A paused agent can’t be tested — resume it from the Agents list first (see Drafts, publishing and versions).