Business details is the first tab under Your business in the sidebar, and holds your business profile: the core details every AI Receptionist works from. It’s built during setup and yours to edit any time. The tabs along the top of the page take you to the rest of Your business — Knowledge, Connected apps and Business numbers.
Every member can read Business details, but only workspace admins can change them. If you have the User role, the fields are greyed out and a line under them says “Only workspace admins can change these details.”
What’s in your business profile
The page has one card per section:
- About your business — your Business name, Primary sector and What your business does.
- What you offer — the services your Receptionist can talk about. Remove anything you don’t offer, or select Add another service.
- Opening hours — one line per day. Type whatever fits, such as “Open 24 hours”, “9am – 5:30pm” or “Closed”.
- Details — Website, Country, Time zone, Address, Business phone and Business email.
Change any field and it saves automatically a moment later; a line under the cards confirms with “All changes saved.” You can’t leave the Business name blank, because every Receptionist introduces itself with it.
How your Receptionists use it
The profile is live for every AI Receptionist, as the note on the About your business card says: “Every AI Receptionist reads this profile at the start of each call, so a change here reaches them all.” Receptionists don’t hold a business name or opening hours of their own — they read them from here — so there’s nothing to copy across and nothing to publish. Change your hours here and every Receptionist, whether you built it with AI or from a template, uses the new hours on its next call.
You can also change the profile without leaving a Receptionist’s editor: tell it on the Train your AI Receptionist section and it shows you exactly what it will change, then waits for you to agree before saving — because the change reaches every Receptionist at once. 
