> ## Documentation Index
> Fetch the complete documentation index at: https://docs.moneypenny.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Sessions

> Review every conversation your agents have handled — the full transcript, the details collected and the steps it moved through.

**Sessions** (under **Operate** in the sidebar) lists every conversation your agents have handled, calls and chats alike. It's the place to see exactly what your agent said and did in any single conversation; for totals and trends across all of them, use [Reporting](/monitoring/reporting).

## The sessions list

Each row is one conversation:

* **Agent** — which of your agents handled it.
* **Channel** — **Phone call**, **Web call** or **Chat**.
* **Started** — when it began.
* **Status** — **Active** while the conversation is still going on, **Ended** once it's over.
* **Tags** — how a conversation was handed on, where it was: **External transfer**, **PA transfer** or **AI transfer**.

The list is paginated, and once any conversation carries a tag a **Filter by tag** control appears so you can look at just the transfers.

<Note>
  **Active** means the conversation is happening right now. Reporting only counts a conversation once it has ended, so a live call appears here before it shows up in your figures.
</Note>

## Review a conversation

Click a row to open it. The page — **Session with** your agent's name — starts with an overview showing the status, any tags, the channel, and when the conversation started and ended. Below that, four tabs hold the full record:

* **Transcript** — the whole conversation, turn by turn, labelled **Customer** and **Agent**. This is the definitive record of what was actually said.
* **Details collected** — the information your agent captured during the conversation — a caller's name, their number, the reason they got in touch — as a simple field-and-value table.
* **Summary** — a short written summary of what the conversation was about and how it went.
* **Conversation steps** — the steps the conversation moved through, in order, each with its status and time. These are the steps from the [journeys you designed](/building/journeys), so you can see which path the caller took. If your agent tried to transfer the call, the attempt appears here too — whether it connected, and if it failed, why.

If a conversation didn't go the way you expected, read the two together: the **Transcript** tells you what was said, and **Conversation steps** tells you what your agent did about it. When the transcript shows a question your agent couldn't answer, the fix is usually to add the answer to your [knowledge library](/knowledge/knowledge-library).