> ## Documentation Index > Fetch the complete documentation index at: https://docs.moneypenny.ai/llms.txt > Use this file to discover all available pages before exploring further. # Reporting > See how your workspace is performing — how many conversations your agents handled, how they went, and where callers didn't get what they needed. **Reporting** (under **Operate** in the sidebar) shows how your workspace is performing. It has two tabs: **Overview** gives you the numbers for a period, and **Calls & Messages** lists the individual conversations behind them. ## Choose what you're looking at The filter row at the top scopes both tabs, so you can switch between the numbers and the log without losing your place: * **Timeframe** — **Day**, **Week** or **Month**, with arrows to step back through earlier periods, or **Custom** for a range of your own (up to one month), with a from and to date and time. * **Agent** — one agent, or **All agents** for the whole workspace. * **Timezone** — the clock your figures are counted against. If your account offers more than one zone you can switch it, and your choice is remembered. A line under the tabs always states exactly what's on screen — the period, the agent and the timezone. Reporting counts completed conversations and leaves out test chats. A call that's still in progress joins the figures once it ends. ## Overview ### The tiles The top of the Overview is a row of stat tiles. Each shows its figure for the period, and either how it compares with the previous period or what share of your conversations it accounts for. * **Total conversations** — every call and chat your agents handled in the period. * **Avg conversation length** — how long a conversation lasted on average. * **Missed calls** — callers who tried to reach you but didn't get through, shown as a share of everyone who tried. * **Escalations** — conversations your agent handed to a person, because that was the right thing to do or because the caller asked. * **Transfers** — conversations your agent passed to another number. * **Unanswered questions** — conversations where a caller asked something your agent couldn't answer. If this is rising, it's usually a sign there's something worth adding to your [knowledge library](/knowledge/knowledge-library). * **Spam & wrong numbers** — conversations that weren't genuine enquiries, so you can read the other figures without them muddying the picture. You won't always see all seven: **Escalations** and **Transfers** appear only when your workspace uses those, and **Unanswered questions** and **Spam & wrong numbers** appear once conversations in the period have been analysed. ### How callers felt A bar splits your analysed conversations by how the caller came across — from **Happy** through **Neutral** to **Angry**. Click a segment to jump straight to those conversations in **Calls & Messages** — the natural next question after "a fifth of my callers left frustrated" is "which ones?". ### Why callers didn't get through When any calls were missed in the period, a panel breaks them down by cause, so you can see whether callers hit busy lines or something you need to act on. It's collapsed by default — the headline count is in the header. ### Conversations over time The chart plots the period's conversations — hour by hour for a day, day by day for a week, week by week for a month. Click a bar to zoom in: a week out of the month, then a day out of that week. ### Send report **Send report** emails a snapshot of the figures you're looking at — the same period, agent and timezone that's on screen. The address is prefilled with your own, but you can send it to anyone. It's a one-off, not a subscription. ## Calls & Messages The second tab is the log of individual conversations in the period: when each happened, the caller, how long it took, the sentiment, whether it left a question unanswered, the channel and the agent. While this tab is open, a **Sentiment** filter joins the filter row so you can narrow the log to, say, just the frustrated callers. Click a conversation to read its transcript, the details your agent collected and a short summary, without leaving the page. For the full record — including the steps the conversation moved through — open it from the [Sessions page](/monitoring/sessions).